Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our fulfillment center.
PenGems ships to most countries worldwide through the US Postal Service. We ship most orders within one day, excluding weekends and holidays.
Domestic shipping includes all 50 states, APO/FPO, Puerto Rico, Guam, and all other US territories served by the U.S. Postal Service.
Packages ship via USPS, FedEx, or UPS at our discretion.
Shipping price is calculated based on the total weight of your order and the delivery speed you choose.
Standard shipping is free for orders of $40 or more, before shipping, handling, and taxes, and after any discounts. You must select the option marked as "free" during checkout.
We use USPS for all international orders excluding apparel.
Shipping is calculated based on the total weight of the order and the shipping service you choose.
Standard shipping to Canada is free for orders of US $75 or more, before shipping and after any discounts.
Standard shipping to all other countries is free for orders of US $100 or more, before shipping and after any discounts.
Delivery time varies by destination.
Once your package has departed the United States, please contact your postal service or customs office for details on your package.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our fulfillment center.
